Corporate responsibility
Corporate responsibility
"Snow Brand Milk Products Co.'s mass food-poisoning incident"In Snow Brand's Osaka plant, dairy products were contaminated with staphylococcus aureus bacteria, sickened 14500 people. In the plant, returned milk products from retailers were reused as raw materials, brending process was carried out outdoor and washing of bulbs was not enough. They seem to be a part of causes of this incident.After a few cases of the food poisoning were reported and Osaka municipal government officers carried out on site inspection of the plant, Snow Brand must have issued an announcement about this incident but it was issued a day after the day. This delay seems to have attributed to increase of victims. Basically Snow Brand voluntarily must have issued this announcement. But in this case which the manufacturer wouldn't have announce, administrative body must have done that."Mitsubishi Motors concealed customers' complaints"Mitsubishi Motors concealed complaints about its product from Department of transportation. Recalls were also concealed. This means that without notice, defective cars were in secrecy recovered and repaired. This seems to have attributed to more fatal traffic accidents or property damage of traffic accidents."Bridgestone/Firestone's recall"Bridgestone Corp's subsidiary in US, Firestone Inc, announced the recall of 6.5 million tires made in US plant, saying that a part of its product have defects. The defect of tires was known beforehand, but Firestone has so far tried to keep hidden from the public. Tens of fatal traffic accidents have occurred. It is the biggest problem that corporations and administrative bodies were reluctant to announce the information about the problem after the public furor. Both are reluctant to issue an announcement if it were not for legal grounds. In both organization, concrete solution is required by executives, so it takes long time until the information is sent to top executive who can decide to issue the announcement.But if countermeasures are not firmed, the information should be announced promptly from the viewpoint of preventing from occurrence of a lot of harm. And it is necessary to institute a law, which makes it obligatory to announce the information.In US, it is an obligation to report the information to an administrative body. And if corporation violates the law, it is liable to pay a large amount of fine and punitive damages. This aims to punish the accused by increasing sum of fine because of its fault expanding the suffering.In other words, it is an advantage for corporations to announce promptly about the information and try to prevent from expanding sufferings because it helps to cut the sum of punitive damages.On the other hand, the system that corporations or administrative bodies can get information about the problem as soon as possible is necessary. That means our society needs a more effective system to cope with customer complaints. It is necessary to regard the customer complaints as a treasure trove for growing of our society.
"Snow Brand Milk Products Co.'s mass food-poisoning incident"In Snow Brand's Osaka plant, dairy products were contaminated with staphylococcus aureus bacteria, sickened 14500 people. In the plant, returned milk products from retailers were reused as raw materials, brending process was carried out outdoor and washing of bulbs was not enough. They seem to be a part of causes of this incident.After a few cases of the food poisoning were reported and Osaka municipal government officers carried out on site inspection of the plant, Snow Brand must have issued an announcement about this incident but it was issued a day after the day. This delay seems to have attributed to increase of victims. Basically Snow Brand voluntarily must have issued this announcement. But in this case which the manufacturer wouldn't have announce, administrative body must have done that."Mitsubishi Motors concealed customers' complaints"Mitsubishi Motors concealed complaints about its product from Department of transportation. Recalls were also concealed. This means that without notice, defective cars were in secrecy recovered and repaired. This seems to have attributed to more fatal traffic accidents or property damage of traffic accidents."Bridgestone/Firestone's recall"Bridgestone Corp's subsidiary in US, Firestone Inc, announced the recall of 6.5 million tires made in US plant, saying that a part of its product have defects. The defect of tires was known beforehand, but Firestone has so far tried to keep hidden from the public. Tens of fatal traffic accidents have occurred. It is the biggest problem that corporations and administrative bodies were reluctant to announce the information about the problem after the public furor. Both are reluctant to issue an announcement if it were not for legal grounds. In both organization, concrete solution is required by executives, so it takes long time until the information is sent to top executive who can decide to issue the announcement.But if countermeasures are not firmed, the information should be announced promptly from the viewpoint of preventing from occurrence of a lot of harm. And it is necessary to institute a law, which makes it obligatory to announce the information.In US, it is an obligation to report the information to an administrative body. And if corporation violates the law, it is liable to pay a large amount of fine and punitive damages. This aims to punish the accused by increasing sum of fine because of its fault expanding the suffering.In other words, it is an advantage for corporations to announce promptly about the information and try to prevent from expanding sufferings because it helps to cut the sum of punitive damages.On the other hand, the system that corporations or administrative bodies can get information about the problem as soon as possible is necessary. That means our society needs a more effective system to cope with customer complaints. It is necessary to regard the customer complaints as a treasure trove for growing of our society.
posted by sekiya at 4:40 AM
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